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Terms & Conditions

Making a Purchase

It's as easy as this:

1. Find a product & add it to your shopping cart.

2. Go to the checkout and type in your details.

3. Pay online with you credit or debit card.

Simple.... Safe.... Secure.  


Shipping and Handling: 

Lead times will be slightly longer for orders outside the UK.
All items are priced for shipping individually and average delivery times are from 2-4 business days on average.
We do not accept liability for delays associated with missed or late deliveries due to unavoidable traffic delays, adverse weather conditions or vehicle breakdown etc. Transport is sub- contracted and various hauliers may be used to deliver your goods.
You must inform us within two working days in the unlikely event that goods are lost or damaged in transit so that we can take prompt action and rectify the situation for you. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish proof of receipt of your goods.
For orders made from the UK or the European Union, 20% VAT is added.
i. harm to human health or the quality of water based ecosystems or land based ecosystems which depend on    water based ecosystems.
 ii. damage to actual property.
 iii. a negative effect on facilities or other legitimate uses of the environment.
You are entitled to cancel your order and return the goods within 7 working days for a refund or exchange (subject to up to 35% restocking fee + carriage) including the cost of delivery. You can do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary in order to comply with the law and without affecting the validity or enforceability of the remainder.

We can deliver anywhere in the UK (some parts of Scotland may require special delivery quotation for postcodes IV, KW, AB, PA ).  

Charges may apply for redeliveries and last minute cancellations (please inform us at least 2 working days before delivery if you need to cancel)

Delivery Schedule:

We will deliver your order right away, and as stated above this will normally be sent within 2-4 business days on average.

Credit Card Security:

When your order is placed on our website, credit card numbers are encrypted using "globalpay".


Any advice given regarding products and services offered by this website or advice given by a representative of The Drainage Company Ltd, whether this advice is provided on-site, via email or verbally is general advice only and in the absence of a site visit by one of our engineers should not be taken as a specific instruction.

Manufacturer guidelines must be read before installation is carried out or products used. UK Septic Tanks and the Drainage Co Ltd do not accept responsibility for the installation of any units or related pipe-work when these are sold on a supply only basis. Full installation instructions will be provided with the units and by prior request before delivery. 

Installations and Servicing:

Where a sewage treatment plant, pumping station or rainwater harvester is sold on a supply only basis, it is always recommended that commissioning of the unit is carried out by an authorised engineer. This will ensure the best performance for the unit and that any warranty for the item is validated. Should you require details of the cost of this service, please contact UK Septic Tanks.

Should a sewage treatment plant not be commissioned or serviced in accordance with the manufacturer’s recommendations, UK Septic Tanks or the Drainage Co Ltd cannot accept responsibility for the effluent quality produced by the unit.

Registration Service:

By purchasing this service along with the product to be registered (e.g. Septic Tank or Sewage Treatment Plant etc) you thereby authorise UK Septic Tanks to act as your agent in your application for registration of your septic tank or sewage treatment plant for exemption under the relevant legislation.

If you are purchasing the Registration Service only for your existing Septic Tank or Sewage Treatment Plant, or for equipment that you intend to purchase from another supplier, then UK Septic Tanks will prepare the necessary documentation for your registration and then send this to you for submission to the relevant authority.

You declare that all information given to UK Septic Tanks will be correct and shall form the basis of your registering for exempt water discharge. You further confirm you have read the guidance (which can be found on the Environment Agency (EA) & Scottish Environment Protection Agency (SEPA) websites), understood and accepted the specific conditions and limits of the exception and that your operation will keep to them. If you are registering exempt water related activities, this means that you must operate without causing pollution, in particular without causing:

Please note that if your system cannot for some reason be granted an exempt status, you will have to apply for a Permit to Discharge for which the EA/SEPA will charge you. UK Septic Tanks will of course do all that is possible to obtain exemption status but if this is not possible we will advise you immediately and discuss what your options are.

Please also bear in mind that the ‘exempt status’ or Permit to Discharge can be revoked by the EA/SEPA if the conditions of registration are not maintained – this involves proper maintenance and record keeping of servicing etc.

Returns Policy:

Your rights to return goods are protected under the EU Distance Selling Directive.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should ensure that sufficient postal insurance is in place to cover the value of the goods being returned. This cancellation policy does not affect your rights when for example goods are faulty or wrongly described, any returns should be informed within 48 hours of delivery. Any goods returned should be in a saleable condition. These terms and conditions will apply to your order but please note we may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

Limitation of Liability

The Drainage Company shall not be liable to the Customer for any indirect or consequential loss or damage (whether for loss of profit ,loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

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